With the increasing number of challenges facing the rail industry today, rail companies need innovative and digital solutions to drive their success and growth.
Encompass Engineering’s newly appointed Vice President for North America and Canada – Claudia Fletcher – explains how harnessing the power of technology and innovation will help Encompass Engineering become a leader in rail as they expand into the North American and Canadian markets.
Encompass Engineering are specialist engineers who support train operators and rolling stock companies with a number of challenges and project requirements. From environmental objectives, rail maintenance and depots to introducing new rolling stock and quality assurance services, Encompass uses its years of experience and the latest engineering techniques to deliver innovative, sustainable solutions that help its customers drive down costs and improve their customer experience.
STAYING AHEAD IN A COMPETITIVE MARKET
With Claudia leading Encompass’s expansion into North America and Canada, her digital fluency and strategic vision will enable them to leverage advancements in technology and stay ahead in an increasingly competitive market. “I strongly believe that to remain competitive, both at home and abroad, and meet the challenges facing the engineering industry today, being digitally savvy is no longer a choice but a necessity for success. It is technology that will enable companies to improve efficiencies, save money and ultimately deliver an enhanced service to their customers in a sustainable way”, says Claudia. “At Encompass we embrace the potential of digital solutions. It is through innovation and adapting to change that we will establish Encompass Engineering as a frontrunner in the engineering industry.”
INNOVATION & NEW TECHNOLOGIES
In an era where innovation is the lifeblood of organisations, Claudia’s presence will foster a culture of continuous improvement and forward-thinking within Encompass Engineering – embracing emerging technologies, exploring new business models, and capitalising on digital transformation opportunities to enable Encompass to continue delivering the innovative engineering solutions their customers need to meet their challenges head-on.
Encompass add value by optimising processes, enhancing sustainability, and improving the customer experience from the integration of data-driven insights, advanced technological understanding, and collaboration across the engineering lifecycle. In her previous roles, Claudia has demonstrated a knack for identifying innovative solutions and integrating them seamlessly into business strategies. “This approach, combined with the years of Encompass’s specialist knowledge and experience will enable us to deliver exceptional value and quality to our North American and Canadian clients”, says Claudia.
SHARING SKILLS & BEST PRACTICE
Encompass Engineering’s focus and commitment to delivering quality specialist engineering services is only part of what they want to achieve as they venture into new territories. Encompass is a company that prides itself on creating innovative engineering solutions that allow its customers to progress and flourish – long after they finish a project.
Its specialist engineers and project managers work closely with customers – slotting directly into their project teams, allowing Encompass to really understand its customers and support them in achieving their goals. “We are first and foremost there to support our customers – and always put their interests first”, says Claudia. “We work with them to bridge a skills gap, and we pride ourselves on delivering quality engineering services and solutions, but also upskilling the customer’s team and sharing best practices. Even when our part in the project has ended, we ensure our customers have the tools needed to continue progressing and fully utilising their assets for years to come”.
INSPIRING THE NEXT GENERATION
This approach to upskilling and knowledge sharing does not end with engineering projects but also extends to investment in a thriving graduate scheme that the company has in place to inspire and develop the next generation of engineers. Encompass is built on the ethos of delivering a quality service with honesty and integrity – but a fundamental value of the company is the belief that they must help, support and nurture future generations of engineers.
For many years, Encompass has taken on graduates – helping them learn and develop their skill set within engineering. “We have a strong belief at Encompass that knowledge and experience are essential in bringing about innovations in the industry”, says Claudia. “We have a responsibility to support the next generation of engineers and give them a creative space to develop ideas and the outlook they can bring to the table.” This will be an area of focus for Claudia as she works to build Encompass’s presence in North America and Canada. “Supporting the next generation of engineers is a core focus in our UK office, and it will be no different here. I am keen to implement an American graduate program to support our US and Canadian operations and help guide those interested in engineering”.
BUILDING STRONG PARTNERSHIPS & SHARED VALUES
Encompass Engineering’s tailored engineering services and shared values are poised to resonate strongly with the North American and Canadian markets. Encompass’s customer-first approach aligns seamlessly with American and Canadian values, where building partnerships and long-term success is paramount, and its focus on nurturing talent and fostering the next generation of engineers not only contributes to industry growth but also complements the North American and Canadian market’s ethos of investing in the future. Encompass’s commitment to these markets extends beyond technical solutions; it is deeply rooted in cultural alignment and shared values. With this strong foundation in place, Claudia hopes to build a brand synonymous with partnership, quality, and integrity in the engineering community.
Visit encompass-engineering.com to learn more about the company, its services and what Encompass has successfully delivered for others across rail and other industry sectors.
